Last updated: 02/29/2024

This Shipping Policy is an integral part of our Terms and Conditions, and you should carefully read it alongside the main Terms at: https://heomox.com/terms-and-conditions/

Please read and understand this Shipping Policy before placing an order. This policy applies to all orders you place with us.

ORDER PROCESSING TIME

  • Order processing time: Within 48 hours from the time you place your order. The order cutoff time is 4:00 PM daily in GMT -8. Orders placed after this time will be processed the next day.

ESTIMATED DELIVERY TIME

  • Estimated delivery time: From 3 to 7 days from the time the order is processed and confirmed. We are committed to providing you with fast and efficient product delivery.

SHIPPING OPTIONS

We are pleased to offer both free shipping and expedited shipping options for all orders. This allows you to save on costs and choose the option that suits you best when shopping at our store.

INTERNATIONAL SHIPPING INFORMATION

We support worldwide shipping and provide free shipping services. However, please note that we are not responsible for any customs duties and import taxes that may occur in your country. Users are responsible for these fees as per their country's regulations.

ORDER CANCELLATION POLICY

Orders cannot be canceled once they are confirmed. However, in certain special cases, order cancellation and refunds may be considered. The process for canceling orders and refunds is detailed in our Cancellation and Refund Policy.

RESPONSIBILITY FOR DELIVERY

We utilize third-party shipping services to ensure smooth and prompt delivery. In cases of delivery delays or issues, we work closely with our shipping partners to resolve the matter.

CONTACT AND SUPPORT

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.